What does outside counsel do that makes you want to pull your hair out? Multiple typos in reports? Retaining experts without consent? Long and wordy reports? Or how about failing to respond to repeated follow up requests? On this week’s podcast episode of The Defense Never Rests, we return to discussing the “do’s” and “don’ts’” of defense counsel. From adjusters’ perspectives. And we are joined by Morgan Dooley and Porter Nelms who candidly share what drives them bananas. Because it’s important for us to look at what DOESN’T work for clients and claims professionals, so that we can start adopting what DOES. They also share what they appreciate and the lengths they will go to acknowledge that appreciation. Because talking about what DOES work is equally important! If you handle claims, we are fairly confident you have your own do’s and don’ts list. So, share yours below. What do you want to see your outside counsel doing more of?